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How can I make a complaint about Communion?
How can I make a complaint about Communion?
Updated over a week ago

We hope it won't come to that, but if something happened that made you feel unhappy about any aspect of Communion, please let us know so we can make it up to you and learn how to do better.

  • You can make a complaint from your account using live chat, or write to us on [email protected].

  • If you'd just like to give us feedback to help us improve, but not submit an official complaint, we'd love to hear from you. Write to us on live chat, or email [email protected].

Please let us know in as much detail about what happened, and how we can contact you in response.

We'll get back to you as soon as possible, usually within 5 working days. Our initial response will include either a solution, or an explanation of what to expect next in the complaints process, and by when.

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